Robb Munson

Robb Munson is Senior Vice President of MSO Operations.  In this role his focus is on transforming the member and provider experience by leveraging data to help uncover systemic issues and then working with team members to implement end-to-end process change.  His primary areas of focus will be Member and Provider Services (call center) and Claims Administration.

Most recently Robb led Centene Corporation’s global member and provider call centers with over 12,000 employees in 40 locations.  Prior to that, he spent four years as Chief Operating Officer at Canopy Health during the start-up of its provider-owned health plan.

The balance of Robb’s career was at Kaiser Permanente where he spent 22 years building or fixing large-scale departments in the Health Plan, including:  Member Service call centers, Enrollment and Billing, Claims, and Member Grievances.

Robb’s passion is in impacting organizations by bringing order into chaos (process transformation), and developing future leaders to become the best versions of themselves (people transformation).